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Billing/Insurance/Pricing

Hospital Average Charges by DRG

The friendly and knowledgeable patient account representatives in our business office are here to help you understand your bill as well as access financial assistance if needed.

Healthcare Price Transparency

Antelope Valley Hospital is committed to providing quality service, while supporting healthcare price transparency. Our goal is to help individuals make informed decisions about their care.

We understand that healthcare cost can be puzzling, in addition to the stress and uncertainty of waiting for a bill in the mail. We would like to support individuals with the necessary information needed to make informed health care decisions. As a result, we are providing a comprehensive Hospital Pricing List known as chargemaster. This chargemaster provides a list of standard charges for the items and services that we provide. In addition, to hundreds of shoppable services as well as discounted cash prices. If you need assistance or have any questions, you can contact the business office directly at 661‑949‑5781 or 800‑403‑1857.

Billing for Our Services

Antelope Valley Hospital will submit claims directly to your insurance company for payment. Our registration personnel will ask for your insurance information each time you visit. Providing complete insurance information at the time of registration will assure your account is billed correctly.

Regardless of insurance coverage, patients are ultimately responsible for payment of their medical bills. We will first bill your insurance on your behalf and make all reasonable efforts to obtain payment from the insurance carrier.

Payment of all known deductibles, co‑payments, and non‑covered services for pre‑scheduled procedures and admissions will be requested prior to services being rendered.

Insurance

Antelope Valley Hospital is contracted with most major insurance plans, HMOs, PPOs and POS plans. We also participate with both Medicare and Medi‑Cal programs. To find out if your plan covers our services, we encourage you to contact your insurance provider directly for confirmation. Patients may also contact our Billing & Insurance department for any assistance at 661‑949‑5635.

Paying Your Bill

We accept all major credit cards as a convenience to our patients as well as personal checks, cashier’s checks and cash.

Payment Options

In person

You may pay your bill in person at the cashier window located on the first floor of the Hospital

By phone

You may pay your bill with a credit card over the phone. Please call our Patient Account Representative in our Business Office at 661‑949‑5781 or toll free at 800‑403‑1857

By mail

Payments can be mailed to:
Antelope Valley Hospital
PO BOX 512869
Los Angeles, CA 90051‑0869

Online

Visit our website at https://avhbillpay.paymyhealthbill.com/quickpay, make payments using your Online Payment Access Code.

Billing for Other Medical Services

In addition to your bill from the hospital, you may receive bills from the Emergency Department physicians, radiologist, anesthesiologist or other specialists. Please contact their offices directly if you have questions concerning their bills.

Uninsured, Underinsured and Financial Hardship Patients

Antelope Valley Hospital offers financial counseling and assistance to meet the changing financial situations and challenges of our patients. Available resources include discounts, charity, monthly payment plans and many other financial programs. If you are admitted to Antelope Valley Hospital, one of our financial counselors will speak with you to determine your eligibility and assist you with the application process. To view our Financial Assistance Policy, click here. For more information, inquire with the registration staff at the hospital or by calling 661‑949‑5635. You can download the financial assistance application in English or Spanish.

Other Programs and Resources

Questions

If you need to speak with a financial counselor during your stay please call extension 5635, from your room phone. If you need assistance or have any questions once you have been discharged you can contact the business office directly at 661‑949‑5781 or 800‑403‑1857.