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Visiting Hours & Policies

Updated: May 17, 2021 — Please check back often as information may change.

Visitors will be allowed to see patients between 8:00 a.m. to 8:00 p.m., Monday through Sunday.

To ensure the safety of patients, hospital personnel and visitors, there are a few safety measures and guidelines that will remain in place. Hospital visitors will need to adhere to the new visitation guidelines:

  • Patients may have up to 2 visitors in the patient room at one time, this will include patients in the Emergency Department.
  • Children visiting the hospital are required to be 16 years of age or older. Children less than 16 years of age will require hospital approval.
  • Food and flowers will not be permitted in the hospital at this time.
  • The same visiting hours will apply to our Women & Infants Pavilion, which includes Labor & Delivery, Neonatal Intensive Care (NICU), and Pediatric Unit. See below for specific unit guidelines.
  • Mental Health unit will resume visiting hours from 6:00 p.m. to 8:00 p.m. with one visitor per patient. No bags or purses will be permitted in this unit.
  • Surgery/Procedure one support person is permitted.

The safety of our patients and staff are AVH’s top priority, and as we start to reopen normal patient services, enhanced safety measures will remain in place to help minimize the spread of COVID-19.

Visitation Safety Measures

  • Temperature will be taken prior to entering the hospital. AVH will restrict anyone showing signs of COVID, including cough and fever.
  • Visitors must check-in at the temperature monitoring stations located at the Main Hospital and Women & Infants Pavilion’s primary entrances.
  • All types of face masks are permitted, and must be worn at all times while in the hospital. If you do not have a face mask, AVH will provide one for you.
  • If visiting a COVID positive patient, additional personal protective equipment (PPE) will be required and provided by the hospital. If preferred, AVH will facilitate a ZOOM call for ICU and PCU remote visits.

Women & Infants Pavilion Visitor Guidelines

The same safety and visitation guidelines as the Main Hospital will apply to the Women & Infants Pavilion (WIP). Visiting hours will be open from 8:00 a.m. to 8:00 p.m. for visitors 16 years and greater.

Specific unit guidelines:

Labor and Deliver will allow two support persons over the age of 16 years present during labor and delivery. Antepartum patients: are allowed one overnight guest during stay. Triage patients: One support person is allowed.

Couplet Care will allow one support person over the age 16 years to stay overnight. Only 2 visitors at patient’s bedside at a time during visiting hours.

NICU will allow 2 visitors (parents or parent and significant other) during the infant’s hospital stay. Parents/guardians will be allowed visit at the same time. Infants admitted to NICU will be given specific visiting guidelines by nurse. One (1) support person with parent will be permitted.

Pediatrics will allow parents or designee during hospital stay. Patients admitted to pediatrics will be given specific visiting guidelines by nurse. One (1) sibling (brother/sister) accompanied by an adult is permitted; the child must be 2+ years of age and must be able to wear a mask for the duration of the visit.

AVH appreciates the public’s understanding, as we balance our patients’ needs for emotional support, and the need to stop the spread of infection. Please call the hospital at (661) 949-5000 to inquire about a patient.

Visiting Policies

All visitors must check‑in at the security desk before visiting a patient. Visitors may be asked to show identification to obtain a visitor pass. All visitors must display their visitor pass at chest level at all times.

Visitors must wear shirts and shoes at all times.

The number of visitors a patient can have may be restricted based on patient needs.

Visitors may be asked to leave the room when patients receive care or treatment.

Visitors may not sit or lie down on patient beds, use patient bathrooms, or other in‑room facilities due to infection‑control concerns.

Videography, photography, filming and audio recording of any kind are strictly prohibited unless prior authorization has been granted.

Service animals are allowed to visit patient rooms as long as the animal is not harmful to patients or won’t interfere with treatment.

Visitors are asked to behave in a way that promotes a healing environment and to abstain from any disruptive or disorderly conduct. If, at any time, the hospital staff feels that a visitor is creating a problem, is not following infection‑control practices, and/or presents a threat to the care and safety of others in the hospital, that visitor will be asked to leave the hospital grounds.

To view our visitor policy, click here.

**Our visitation policy may be changed or updated at any time**